Update: Auckland and international flight cancellations due to cyclone Gabrielle

Updated weather reports show cyclone Gabrielle will bring very strong winds and heavy rainfall to Auckland tomorrow and Tuesday.
12 February 2023
  • Multiple long-haul international departures and arrivals into Auckland on Monday cancelled
  • Tasman and Pacific Island flights on Monday cancelled 
  • All domestic jet services into, out of, or through Auckland tomorrow cancelled
  • Turboprop flight cancellations extended from midday today through to midday Tuesday
  • Further flight cancellations possible if extreme weather persists
  • Please follow the travel alerts page for updates


Air New Zealand Chief Operational Integrity and Safety Officer Captain David Morgan says to keep customers, staff and aircraft safe, the airline has made additional cancellations.

"We continue to do everything we can to minimise the impact on our schedule, however in preparation for strong fluctuating crosswinds, for the safety of our staff and customers, international arrivals and departures from tomorrow morning through till midday Tuesday will be extremely limited," says Captain Morgan.

"We've cancelled five long-haul international arrivals into Auckland tomorrow as well departures. New York, Los Angeles, San Francisco and Singapore arrivals are operating as normal but may be required to divert to another New Zealand port."

"All Tasman and Pacific Island flights tomorrow have also been cancelled."

"In addition, all flights to, from or through Auckland, Hamilton, Tauranga and Taupo are cancelled through till midday Tuesday. We'd like to thank customers for their continued understanding if their plans are impacted."

"Given that the trajectory and strength of cyclone Gabrielle is fluid, customers should prepare for further flight cancellations. Our priority is the safety of our customers, staff and infrastructure and we will only operate flights if it's safe to do so."

Air New Zealand is asking customers to please refrain from calling its contact centre as they're working hard to reaccommodate customers.
Direct message the airline on its social media channels, WhatsApp or postpone calling for a few days.

To quickly reaccommodate customers once normal operations resume, Air New Zealand is already exploring use of larger aircraft and increasing capacity to destinations that need it the most.

Air New Zealand will provide further updates to customers directly via the Air New Zealand app and post updates on our
travel alerts page. Updates in the app may take some time as the airline works through the cancellations.

Flight cancellations recap

  • All flights to or from Kerikeri and Whangarei between midday today and Tuesday morning are cancelled
  • All turboprop flights to, from or through Auckland, Hamilton, Tauranga and Taupo from midday today through to midday Tuesday are cancelled
  • Last flights into Hamilton and Tauranga tonight are cancelled
  • Five long-haul international arrivals into Auckland on Monday are cancelled – New York, Los Angeles, San Francisco and Singapore still operating
  • Long-haul international departures from Auckland on Monday are cancelled
  • All Tasman and Pacific Island flights tomorrow are cancelled

These schedule adjustments will cause significant flow on effects while the airline works through getting customers on those services to their original destinations and crew and planes back where they need to be. This may take a few days to recover.

Advice for customers

The airline is advising those with non-urgent travel between Sunday 12 February and Friday 17 February 2023 make use of the flexibility policy. Customers can either hold their fare in credit for 12 months or rebook in the same class of travel between Sunday 12 February 2023 and Wednesday 22 February 2023 without fare difference, penalty or service fees.

  • The AirNZ app is the easiest way for customers to stay up to date with flight details and changes
  • Most customers can self-serve via the Manage Booking tab on the Air New Zealand website
  • Internationals customers who are impacted will be notified and rebooked to the next best alternative as soon as possible
  • If a customer is part way to their final destination and their onward travel is impacted, Air New Zealand will contact customers to support with accommodation requirements
  • As the contact centre is experiencing extremely high call volumes, we ask that only those with travel over the next 24 hours contact us directly
  • The airline's travel alerts page has the most up to date information on operating flights - our contact centre team do not have any more information than this
  • If you're flight is cancelled, please do not travel to the airport – staff at the airport are unable to rebook customers

Customers who booked through a travel agent or third-party online agent should contact them directly about making changes to their bookings or credit validity.

Air New Zealand would like to thank customers for their patience and support while it works through these significant disruptions.

The airline is focused on managing these impacts for our customer and will not be able to provide specific flight details or impacted customer numbers at this time.



Issued by Air New Zealand Communications. 
Email: media@airnz.co.nz  │  Phone: +64 21 747 320  │  Twitter: @AirNZMedia 

About Air New Zealand

Air New Zealand's story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has 104 operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It's a modern fuel-efficient fleet with an average age of 7.3 years. Air New Zealand's global network of passenger and cargo services centres around New Zealand. Pre-Covid, the airline flew more than 17 million passengers every year, with 3,400 flights per week. Air New Zealand was recently named the World's Safest Airline by the Australian rating service AirlineRatings.com, highlighting the airline's laser-focus on safety. Last year, Air New Zealand won Best Corporate Reputation in New Zealand – 8th year in a row.

Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework  helps guide the airline's efforts in tackling some of New Zealand's and the world's most complex challenges. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience.


About Star Alliance

Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,321 airports in 193 countries.