This page features the latest updates, statements, and key information from Air New Zealand. If you have a comment request on a specific topic, please submit a media enquiry here.
Issued by Air New Zealand Communications.
Boeing 787-9 and Skynest delivery update
Update as at 9:00am Friday 23 February 2024.
The below can be attributed to Air New Zealand Chief Customer and Sales Officer Leanne Geraghty:
The delayed delivery of our Boeing 787-9 Dreamliners means our Skynest won't be onboard until the new aircraft arrive in 2025. While we know this is disappointing for our customers, our retrofit programme for our existing Boeing 787 fleet is still on schedule and we're excited to introduce our new cabin experience to customers later this year.
Innovation will be on display throughout our retrofit aircraft from our new Business Premier Luxe suites with a fully closing door and dining space for two, through to our updated Economy cabins with more storage, comfort, and space as well as a 50% larger entertainment screen.
We are still working through details like when our new Business Premier Luxe will go on sale, which routes our retrofit aircraft will first service, and pricing for Business Premier Luxe. We look forward to sharing an update on this later in the year.
Spanish airline Wamos Air returning to Perth-Auckland service
As Air New Zealand prepares for some of its fleet to undergo maintenance next year due to global engine maintenance issues, which a number of airlines around the world are facing, the airline will be re-entering a temporary lease agreement with Wamos Air to help get customers to where they need to be.
The Spanish carrier will operate daily Auckland to Perth and Perth to Auckland services on behalf of Air New Zealand between February 9 and April 30 2024.
Enlisting the help of Wamos Air will ensure there's extra flexibility in the operation due to the extra maintenance requirements, and for any unexpected challenges or other disruptions beyond the airline's control.
This is a proactive, temporary measure which means we can avoid major flight cancellations while we undertake additional aircraft maintenance in early 2024.
Getting our customers to where they need to go, especially over the busy summer and Easter holiday period, remains our biggest priority so we are doing everything we can to protect their travel plans.
Air New Zealand has been contacting all customers travelling to or from Perth to provide all the information they need and what to expect ahead of their flights. Those customers who booked through a third party will be informed directly by their travel agent of the changes.
Wamos Air operated the Perth service to help with capacity restraints post Covid. They are a proven and trusted provider and we are confident that they will continue to deliver to our expectations of customer care on-board.
All customers on these flights will continue to be offered our Air New Zealand meal service and be greeted by the same friendly Air New Zealand customer service agents at the Airport check in and gate. Customers booked in Premium Economy will be reaccommodated in Economy and refunded the fare difference before their travel.
Pratt & Whitney engine impacts
- Consolidated flying schedule
- Paused schedule for Hobart and Seoul from April 2024
- External contact centre support to almost double workforce
Air New Zealand now has a clearer understanding of the Pratt & Whitney (P&W) engine maintenance schedule changes and the impact it will have on our customers.
In July 2023, Pratt & Whitney disclosed a condition affecting the maintenance plan for the Geared Turbofan (GTF) jet engine fleet. Up to 700 engines globally will be impacted over the next three years, with the effect on global aviation felt most keenly in the coming year.
"Air New Zealand has 17 A320/321NEO aircraft in its fleet of 108 aircraft, serving Australia, the Pacific Islands and domestic New Zealand. While this maintenance issue does not present a safety issue, it has caused Air New Zealand to revise its flight schedule as a result of adjustments made to the engine maintenance plan," says Air New Zealand Chief Executive Officer Greg Foran.