Updates

This page features the latest updates, statements, and key information from Air New Zealand. If you have a comment request on a specific topic, please submit a media enquiry here.

 

Issued by Air New Zealand Communications.

Email: media@airnz.co.nz  │  Twitter: @AirNZMedia

Air New Zealand pauses Auckland – Nouméa service

Update as at 10.30am NZT 10 June 2024

Due to the ongoing uncertainty in New Caledonia, Air New Zealand will pause its Auckland – Nouméa service from 10 June to 28 September 2024.

Air New Zealand General Manager Short-Haul, Jeremy O'Brien says given the continued closure of the airport and ongoing uncertainty it's challenging for the airline to continue operations in New Caledonia in the short term.

"We understand that this will be disappointing for customers who have travel plans to and from Nouméa and we apologise for the disruption this causes. It's not a decision we have taken lightly, and we're committed to returning to Nouméa after 28 September."

Customers booked directly with Air New Zealand to travel to Nouméa will have their flights automatically held in credit. Due to limited options and continued uncertainty in the region, customers will not be rebooked on flights to Nouméa via alternative services. Customers can also opt to receive a full refund on their booking.

Customers booked through a travel agent should contact their travel agent directly to discuss the options available to them.  

"We'd like to thank customers in advance for their patience and understanding at this time."

Changes coming to our Airpoints programme

Update as at 1:00pm on Thursday 6 June 2024

The following can be attributed to Air New Zealand Chief Digital Officer, Nikhil Ravishankar

"Improving our loyalty offering for our Airpoints members is something we have been working on at Air New Zealand for many years. We want to have an Airpoints programme that rewards our most loyal customers and provides them with a seamless experience online, when travelling, and when earning or redeeming their membership benefits.  

Today we are pleased to let our customers know the first stage of these changes are on the way. Over the coming weeks, we will be changing to a globally recognised platform that allows us to deliver on our commitment to improve our Airpoints members' experience and release exciting new enhancements over time. We're looking at ways we can refresh tiers and benefits, expand our partner network and how we can provide customers new ways to earn, all while providing them with a seamless digital experience.  

As we bring the new Airpoints experience online we expect there will be a short downtime period. We will let customers know what will be affected and how long for once we are closer to launching these changes". 

For more information, please head to our website.

Pratt & Whitney engine impacts

Update as at 10:00am 7 November 2023

  • Consolidated flying schedule 
  • Paused schedule for Hobart and Seoul from April 2024 
  • External contact centre support to almost double workforce

Air New Zealand now has a clearer understanding of the Pratt & Whitney (P&W) engine maintenance schedule changes and the impact it will have on our customers.  

In July 2023, Pratt & Whitney disclosed a condition affecting the maintenance plan for the Geared Turbofan (GTF) jet engine fleet. Up to 700 engines globally will be impacted over the next three years, with the effect on global aviation felt most keenly in the coming year.  

"Air New Zealand has 17 A320/321NEO aircraft in its fleet of 108 aircraft, serving Australia, the Pacific Islands and domestic New Zealand. While this maintenance issue does not present a safety issue, it has caused Air New Zealand to revise its flight schedule as a result of adjustments made to the engine maintenance plan," says Air New Zealand Chief Executive Officer Greg Foran.