Air New Zealand update following Alert Level announcement

Air New Zealand is supportive of today's news mandating the wearing of masks or face coverings on public transport, including aircraft, from Monday 31 August.
24 August 2020

Air New Zealand Chief Executive Officer Greg Foran says customers flying from Auckland have been required to wear masks while it has been at Alert Level 3 and it has been recommended for customers travelling from other ports.

"We will now start to review our domestic network and will be contacting customers who may be affected by the extension of current Alert Levels.

"We understand the impacts these disruptions cause to our customers and we'll do our best to get our customers to where they need to be."

Fare flexibility is still in place and the airline encourages those who no longer wish to fly to opt to hold their fare in credit through its online booking tool.

The airline has been operating a reduced domestic schedule to and from Auckland while it has been at Alert Level 3. The majority of the rest of Air New Zealand's network has remained unchanged but with physical distancing in place.


Issued by Air New Zealand Communications.

Email:  │  Twitter: @AirNZMedia

About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.

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