Air New Zealand update on Melbourne services
The airline received a directive late last night that no international passengers are eligible to arrive into Melbourne for the next two weeks in an effort to reduce the spread of Covid-19 within the local community.
The airline was due to operate two return services to Melbourne today. NZ123 from Auckland to Melbourne is operating as a cargo-only flight, with NZ124 operating with inbound passengers to Auckland. NZ127 and NZ128 today will be cancelled. Melbourne to Auckland passenger services will continue to operate as demand requires.
The airline's contact centre and customer care team are supporting those affected by these changes. Customers booked via a travel agent, including a third-party website (e.g. Expedia, Booking.com) should speak with their agent.
The airline's contact centre is experiencing high call volumes and all customers are kindly asked to defer non-urgent calls.
Issued by Air New Zealand Communications.
About Star Alliance
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
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