Air New Zealand limits capacity on inbound international services

Air New Zealand has put a hold on new bookings on international services into New Zealand following a request from the New Zealand Government.
7 July 2020

The move is to help ensure the country is able to provide quarantine accommodation for inbound passengers for the required 14-day period.

As well as the temporary hold on new bookings for the next three weeks, the airline is also looking at aligning daily arrivals with the capacity available at managed isolation facilities. This may mean some customers will need to be moved to another flight.

Air New Zealand Chief Commercial and Customer Officer Cam Wallace says the airline has been working closely with the government to understand how it can support the government's efforts to contain COVID-19 at the border.

"We accept this is a necessary short-term measure given the limited capacity in quarantine facilities and we're keen to do what we can to help New Zealand's continued success in its fight against COVID-19."

The airline is proactively contacting customers affected by these changes from today. The Air New Zealand contact centre is currently experiencing very high demand, and customers are also welcome to contact the airline via its social media channels. Customers booked via a travel agent, including a third-party website (e.g. Expedia, Booking.com) should speak directly with their agent.

Air New Zealand is grateful to customers for their patience while it works through these changes.

Outbound Air New Zealand services from New Zealand to international ports are not affected by the New Zealand Government restrictions. Domestic services are not impacted.

We will update the COVID-19 Information Hub with more information on these changes in the next 48 hours.


Ends

Issued by Air New Zealand Communications.

Email: media@airnz.co.nz  │  Twitter: @AirNZMedia

About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines and United. Overall, the Star Alliance network currently offers more than 18,800 daily flights to over 1,300 airports in 193 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.

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