Air New Zealand offers staff specialist support

Air New Zealand's Special Assistance Team has been deployed to support the airline's employees during the COVID-19 outbreak.
7 April 2020

The airline's Special Assistance Team (SAT) is made up of several hundred volunteers from throughout the airline and plays a vital part of Air New Zealand's response to an emergency event. The team was most recently deployed to offer assistance following the White Island tragedy in December.

The airline is also supporting its staff through its dedicated Wellbeing Hub. The Wellbeing Hub provides information on financial support, managing anxiety, tips for self-isolation, working remotely, and protection from COVID-19. Staff are also able to access the airline's Employee Assistance Program (EAP), which is an independent, professional support service that is available to all employees and their immediate family 24/7.

A digital Wellbeing Check-In tool has also been developed. This sends a notification to all employees, asking about their health and wellbeing and giving them the opportunity to request a wellbeing check-in from the airline's Wellbeing team or their manager.

Air New Zealand General Manager People Safety and Aviation Medicine Darren Evans says this is no doubt a challenging time for everyone at Air New Zealand.

"To support Air New Zealanders during Alert Level 4, we have mobilised SAT members to provide welfare support to Air New Zealanders who are unwell or self-isolating without support or access to basic needs. This support means regular check-ins and delivering essential groceries or picking up medical supplies/prescriptions when required.

"COVID-19 has caused massive social change and sees us in an environment of uncertainty and disrupted daily routines. This will naturally have a big impact on our physical and mental health, so we've deployed a range of tools for our staff to access to help navigate the unsettling and uncertain times we are facing right now."

Air New Zealand is also in the process of setting up the Āwhina Trust with the support of its union partners for the benefit of employees who are significantly impacted by COVID-19 and who are, or will be, struggling to manage day-to-day finances.

This fund includes money donated by Board members and the Executive as well as any payroll or leave donations made by Senior Leadership Team members. One-off grants will be made to the value of $750, depending on the need.


Issued by Air New Zealand Communications.

Email:  │  Phone: +64 21 747 320  │  Twitter: @AirNZMedia

About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.

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