Air New Zealand Shanghai suspension - Update One

Following today's announcement from the New Zealand Government on China travel restrictions, Air New Zealand will suspend its Auckland-Shanghai route with immediate effect until 29 March 2020.
2 February 2020

Today's NZ288 service (Shanghai-Auckland) departing Shanghai Pudong International Airport at 1410 local time will be the airline's final service until 29 March.

All remaining Auckland-Shanghai and Shanghai-Auckland flights are suspended, including tonight's (Sunday 2 February) Auckland-Shanghai service.

Air New Zealand Chief Operational Integrity and Standards Officer Captain David Morgan says the suspension has been brought forward following increased border restrictions, which pose significant operational and crew logistics challenges.

"We thank customers for their understanding as the situation evolves. Our teams are working to make alternative travel arrangements for all customers impacted by this suspension and they will be contacted with options in the coming days," Captain Morgan says.

Air New Zealand's contact centre is currently operating at high volumes. The latest information will be published on the Travel Alerts section of Air New Zealand's website and customers are encouraged to check this, before calling the contact centre. Customers are also welcome to directly message the airline through its social media channels.


Issued by Air New Zealand Communications.

Email:  │  Phone: +64 21 747 320  │  Twitter: @AirNZMedia

About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.

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