Update to Air New Zealand's Elton John fare flexibility

Air New Zealand has introduced further fare flexibility following the postponement of Sir Elton John's final Auckland concerts to January 2021.
18 February 2020

As a gesture of goodwill, concert-goers no longer requiring travel to Auckland in the coming days can have the value of their fare held in credit for up to 12 months. The airline will waive service fees but any fare difference when booking new flights will apply.

Air New Zealand Senior Manager Customer Care and Communications Doug Grant says fans don't need to contact the airline urgently to confirm their credit.

"Customers affected by the change in show dates can reach out to Air New Zealand via our social messaging channels or call our contact centre over the coming week."

Air New Zealand's Travel Alert page will be updated with the latest information.

Ends

Issued by Air New Zealand Communications.

Email: media@airnz.co.nz  │  Phone: +64 21 747 320  │  Twitter: @AirNZMedia

About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.

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