Air New Zealand adjusts schedule as a result of Victoria travel pause
Air New Zealand will operate NZ250 MEL-WLG and NZ126 MEL-AKL tonight as planned and subsequent Air New Zealand passenger flights from Melbourne to New Zealand will be cancelled for the next four days. A reduced number of passenger flights will continue to operate to Melbourne, ensuring customers currently visiting New Zealand from Victoria can return home. Cargo services will continue to operate between New Zealand and Victoria.
Air New Zealand's Chief Customer and Sales Officer Leanne Geraghty says impacted customers who have booked directly with Air New Zealand are able to change their booking online with no change fee or place their ticket into credit.
"We appreciate this is a really uncertain time for people, so we've enabled online flexibility for customers travelling to New Zealand from Victoria.
"The Travel Alerts page on our website is being regularly updated as new information becomes available. We strongly advise customers to check this page before they book to make sure they meet the entry requirements for their destination.
"Our contact centre is currently fielding a large number of calls and customers are encouraged to hold off calling and instead use our online rebooking tool. Customers can go online to change their flight to a new date or hold the fare in credit to use at a later date.
"We appreciate everyone's understanding and patience as our teams work to help impacted customers."
If customers have booked through a travel agent or third party online agent, they will need to contact them directly to rebook or place their ticket into credit.
Issued by Air New Zealand Communications.
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The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
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