Air New Zealand adjusts trans-Tasman schedule

Air New Zealand continues to adjust its trans-Tasman schedule as a result of the 72-hour pause to quarantine-free travel from Australia announced by the New Zealand Government on Saturday 26 June.
27 June 2021

All passenger flights from Australia to New Zealand have been cancelled up until 11:59pm on Tuesday 29 June. A reduced number of passenger flights will continue to operate to Australia, ensuring customers currently visiting New Zealand from Australia can return home. The airline is seeing a large volume of customers cancelling travel to Australia in the next few days, and due to this reduced demand will be rerouting customers booked to travel from Queenstown, Christchurch or Wellington via Auckland for services across the Tasman.

The cancellation of inbound services to New Zealand from Australia will unfortunately result in the postponement of Air New Zealand's inaugural Auckland-Cairns and Auckland-Sunshine Coast services, which were due to relaunch from Monday 28 June and Tuesday 29 June respectively.

The airline is contacting affected customers with the option to rebook, put their flight into credit, or receive a refund if they purchased a refundable ticket. The customer care teams are fielding a large number of calls and customers are encouraged to hold off calling unless their travel is urgent. Customers can also go online to change their flight to a new date or hold the fare in credit to use at a later date.

Cargo services will continue to operate across the Tasman to keep goods moving between New Zealand and the Australian ports the airline operates to.

Chief Customer and Sales Officer Leanne Geraghty says the airline understands how challenging these disruptions are for customers.

"This is a fluid and uncertain time as Governments on both sides of the Tasman work to keep their communities safe. We feel for all of our customers, many of whom have already been waiting a long time to reunite with family and friends. We appreciate our customers' understanding and patience as our teams work to ensure they are kept up to date."


Issued by Air New Zealand Communications.

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About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to more than 1,250 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.

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