More time and flexibility to use Air New Zealand credits

Air New Zealand is extending the expiry date on all credits to give customers more time to get back out and explore the world.
16 September 2022

All customers who have a credit as of 30 September 2022 now have until 31 January 2024 to book a new flight and until 31 December 2024 to take that flight. For most customers that is an extension of another 12 months.

Air New Zealand Chief Customer and Sales Officer Leanne Geraghty says this will be good news for around 500,000 customers who currently hold a credit with the airline.

"We know these customers are eager to travel, and this extension means they now have more than two years to do so.

"A significant portion of credit balances were due to expire in January 2023 but given New Zealand's border has only fully reopened in the last couple of months, we think it's the right thing to do to extend the expiry of credits given customers haven't had many opportunities to use them." 

Ms Geraghty says with high demand for flights and limited capacity on the network, this extension gives customers more time to book early to take advantage of lower fares.

"By the end of October, we will have all 29 international ports up and running including our new service to New York, and over the New Zealand summer, we'll be back at 80% of our pre-Covid international capacity. This opens up more choice for customers on when and where they fly." 

There is no need to call the contact centre as the airline will be emailing those customers who hold credits to let them know about the good news over the coming week. Customers who booked through a third party should contact them for more information. 

Any new credits issued from 1 October 2022 will have a 12-month expiry date to book new flights and a further 12 months to travel.



Issued by Air New Zealand Communications.

Email: │Phone: +64 21 747 320│Twitter: @AirNZMedia 

About Air New Zealand

Air New Zealand's story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has 98 operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It's a modern fuel-efficient fleet with an average age of 6.7 years. Air New Zealand's global network of passenger and cargo services centres around New Zealand. Pre-Covid, the airline flew more than 17 million passengers every year, with 3,400 flights per week. Air New Zealand was recently named the World's Safest Airline by the Australian rating service, highlighting the airline's laser-focus on safety. This year, Air New Zealand won Best Corporate Reputation in New Zealand – 8th year in a row.

Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework  helps guide the airline's efforts in tackling some of New Zealand's and the world's most complex challenges. Airpoints, Air New Zealand's loyalty programme, is seen as the most valuable loyalty programme in New Zealand with 3.5 million members. It allows members to earn Airpoints Dollars™ and Status Points for VIP benefits in the air and on the ground. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience.


About Star Alliance

Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,321 airports in 193 countries.