Air New Zealand introduces special fares to keep Gisborne & Napier communities connected

Air New Zealand has reduced the cost of travelling to and from the communities hit hardest by Cyclone Gabrielle, with lower fares for all flights into and out of Gisborne and Napier until February 28.
18 February 2023

Chief Customer & Sales Officer Leanne Geraghty says the airline introduced new fares this afternoon to ensure travel to and from these areas is made easier as local communities begin their recovery.  

"As the extent of the damage to the Tairawhiti and Hawkes Bay regions becomes clearer, and we see the damage to roads connecting those areas, we know air travel will be more important than ever."  

"Having restored our services to Gisborne and Napier on Thursday and extended fare flexibility, we're now reducing our pricing to make it even easier for those communities to stay connected with the rest of New Zealand," says Ms Geraghty. 

Air New Zealand's prices on all domestic flights into or out of Gisborne and Napier are:   

  • 'Seat only' fares for a flight are $55 one way or $105 if the journey requires two connecting domestic flights.
  • Those booking a 'seat and bag' will pay $75 one way for a flight or $125 if the journey requires two connecting domestic flights.  

Fares can be booked with immediate effect through to midnight Tuesday February 28 via the Air New Zealand website or your local travel agent. 

Ms Geraghty says Air New Zealand's Flexi change and Flexi refund fares remain available.  

The new fares are in addition to fare flexibility announced last week, which means those who booked travel to/from Gisborne or Napier between February 17 and February 26 2023 have until March 5 2023 to change the date of their flight without a change fee, service fee or fare difference applying. Customers also have the option of placing fares into credit if they no longer wish to travel. 

Customers can also choose to reroute their flight to another domestic destination without facing additional charges. 

Customers who booked through a travel agent or third-party online agent should contact them directly about making changes to their bookings or credit validity. 

Air New Zealand provides nine daily flights to Gisborne and up to 18 services a day to Napier, with 14 on Sunday.



Issued by Air New Zealand Communications.

Email: │Phone: +64 21 747 320│Twitter: @AirNZMedia

About Air New Zealand

Air New Zealand's story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has 104 operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It's a modern fuel-efficient fleet with an average age of 7.3 years. Air New Zealand's global network of passenger and cargo services centres around New Zealand. Pre-Covid, the airline flew more than 17 million passengers every year, with 3,400 flights per week. Air New Zealand was recently named the World's Safest Airline by the Australian rating service, highlighting the airline's laser-focus on safety. Last year, Air New Zealand won Best Corporate Reputation in New Zealand – 8th year in a row.

Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework  helps guide the airline's efforts in tackling some of New Zealand's and the world's most complex challenges. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience.


About Star Alliance

Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,321 airports in 193 countries.