Air New Zealand schedule update – Pratt & Whitney engine impacts

7 November 2023
  • Consolidated flying schedule
  • Paused schedule for Hobart and Seoul from April 2024
  • External contact centre support to almost double workforce 


Air New Zealand now has a clearer understanding of the Pratt & Whitney (P&W) engine maintenance schedule changes and the impact it will have on our customers.  

In July 2023, Pratt & Whitney disclosed a condition affecting the maintenance plan for the Geared Turbofan (GTF) jet engine fleet. Up to 700 engines globally will be impacted over the next three years, with the effect on global aviation felt most keenly in the coming year.  

"Air New Zealand has 17 A320/321NEO aircraft in its fleet of 108 aircraft, serving Australia, the Pacific Islands and domestic New Zealand. While this maintenance issue does not present a safety issue, it has caused Air New Zealand to revise its flight schedule as a result of adjustments made to the engine maintenance plan," says Air New Zealand Chief Executive Officer Greg Foran.  

"We've been able to reorganise most of our schedule by consolidating some flying and moving aircraft to different routes. Most customers whose flights have been changed will still fly on the same day, some on international flights will be reaccommodated to services a day either side of their original booking and some may have a cabin change due to a different aircraft being used. 

"We have also taken the difficult decision to pause two of our international routes. Flights connecting Auckland and Hobart will pause from 5 April 2024, with our Auckland to Seoul service paused from 1 April 2024. The pause on flying to Seoul is to allow more resiliency when the Trent1000 engines that power our 787 fleet go for regular maintenance due to potential issues with the availability of spare engines from Rolls Royce to cover the maintenance period. 

"While both routes have performed well, we need to ensure we can deliver a reliable service across the rest of our network and get customers on our most in-demand routes to where they need to be. Customers will still be able to book to Hobart and Seoul with Air New Zealand, but these flights won't be direct and will be partly operated by our partner airlines.  

Impacted customers do not need to contact Air New Zealand, they will be contacted in the coming weeks.  

Mr Foran says the impacts of the Pratt & Whitney servicing schedule change are significant and could impact services for up to two years. Due to engine availability as a result of the P&W maintenance issues, the airline will have up to four aircraft grounded at any one time. The company is also managing other supply chain issues which airlines globally are facing as it looks to put additional fleet cover in place.  

"Leasing additional aircraft is an option we are looking at closely. Our latest leased Boeing 777-367ER aircraft is about to enter service and we are considering other lease options.  

"Whenever we make changes to our schedule, it results in additional demand on our contact centre. Given call volumes continue to rise, we have taken the decision to increase the support we receive from external companies, increasing the number of consultants who respond to customer queries significantly. We will continue to recruit locally for the contact centre. 

"The aviation industry is complex and it's a difficult time in the aviation eco-system. We appreciate these changes will disappoint some of our customers, for which we apologise. It's not the news we hoped for given our announcement earlier this year that we had purchased new aircraft to add capacity and assist in meeting ongoing strong demand. Although those new aircraft are still due to arrive – two new ATRs in late 2024/early 2025, two new A321NEOs in early 2025 together with two domestic A321s and eight B787s being delivered between 2024 and 2027 – these network and schedule changes have been required to manage an issue that no one expected just a few months ago. 

"We would like to thank our loyal customers for their ongoing support. We will continue to do everything we can to ensure stability across our network."  



Issued by Air New Zealand Communications.

Email: │Twitter: @AirNZMedia

About Air New Zealand

Air New Zealand's story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has 104 operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It's a modern fuel-efficient fleet with an average age of 7.3 years. Air New Zealand's global network of passenger and cargo services centres around New Zealand. Pre-Covid, the airline flew more than 17 million passengers every year, with 3,400 flights per week. Air New Zealand was recently named the World's Safest Airline by the Australian rating service, highlighting the airline's laser-focus on safety. Last year, Air New Zealand won Best Corporate Reputation in New Zealand – 8th year in a row.

Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework  helps guide the airline's efforts in tackling some of New Zealand's and the world's most complex challenges. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience.


About Star Alliance

Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,321 airports in 193 countries.