From baggage to bouquets, Air New Zealand roses to the occasion this Mother's Day
- Air New Zealand surprises over 1000 customers with flower bouquets for Mother's Day
- The airline transformed baggage claim at seven airports around NZ into "Bouquet Claims"
- Customers on 18 flights received flowers for mothers on board, or to take home to their mums or motherly figures
Air New Zealand customers travelling this Mother's Day were treated to a big, blooming surprise as the airline rolled out more than a thousand bouquets of flowers on baggage claims around the country.
Customers travelling to seven regions, including Auckland, Wellington, Christchurch, Napier, Gisborne, Nelson and Palmerston North, across a total of 18 flights, were each gifted a surprise bouquet of flowers.
They were able to collect their surprise flowers on the baggage claim belt at each airport either as a treat for themselves, or to gift to their mums, motherly figures, or anyone extra special in their lives.
"We are so lucky to have such amazing, loyal customers who travel with us here at Air New Zealand, so we wanted to do something extra special to brighten their day and make them smile this Mother's Day," says Air New Zealand's Chief Customer and Sales Officer Leanne Geraghty.
Onboard our crew teased the surprise to come with a special announcement, and when customers arrived at the carousel to claim their bags, they were greeted with hundreds of bouquets.
"We love to surprise and delight our customers, from Christmas presents handed out onboard in December, to tasty hot cross buns served for Easter, to welcome back hampers dished out to customers when borders reopened post pandemic. It's nice to be able to show our appreciation by doing something special."
Every year, the airline carries more than 200 tonnes of fresh flowers, with around five tonnes carried in the week leading up to Mother's Day alone.
Note to editor:
Photos of this morning's surprise and delight can be found here.
A video capturing the moment will be released later today.
Details about the flights that were surprised with flowers today are below:
About Air New Zealand
Air New Zealand's story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has 104 operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It's a modern fuel-efficient fleet with an average age of 7.3 years. Air New Zealand's global network of passenger and cargo services centres around New Zealand. Pre-Covid, the airline flew more than 17 million passengers every year, with 3,400 flights per week. Air New Zealand was recently named the World's Safest Airline by the Australian rating service AirlineRatings.com, highlighting the airline's laser-focus on safety. Last year, Air New Zealand won Best Corporate Reputation in New Zealand – 8th year in a row.
Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework helps guide the airline's efforts in tackling some of New Zealand's and the world's most complex challenges. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience.
About Star Alliance
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,321 airports in 193 countries.