Wheeling out baggage tracking in Air NZ app

27 September 2023
  • Baggage tracking feature rolled out to all Air NZ app users from today
  • Feature tracks the status of their bags from check in to arrival

Air New Zealand is lightening the load of travel for its customers, launching its baggage tracking feature to all app users from today.

Customers travelling on the airline's domestic and international services will now be able to track the last recorded status of their bag as it makes its way through the airport processing system, onto the aircraft, and finally, arrives at its destination.

After making the case for a successful pilot of the programme in April this year, Air New Zealand is pushing the feature to all app users, giving them peace of mind that their luggage is on the journey with them.

Air New Zealand Chief Customer and Sales Officer Leanne Geraghty says launching baggage tracking is all about making travel more seamless for its customers.

"We're always listening to our customers to understand how we can make their journey with us as smooth as possible. We heard from them that being able to track their bags' location would make their experience even more stress-free, so we quickly began making that customer request a reality.

"Since April, over 8,000 customers have successfully tracked their checked in baggage in our trial phase with the in-app feature. We've had overwhelmingly positive feedback from customers who have tested the feature too.

"What's more, in the unlikely event of your baggage taking a detour, the app now provides customers with the ability to report delayed or damaged baggage, as well as monitor the status of an existing report further simplifying the reunification process and allowing customers to easily monitor their bags' delivery. Customers can also submit a report via our website and receive updates on their claim status by email."

The Air NZ app baggage tracking feature has been successfully piloted by 25 percent of domestic customers and five percent of international customers after its launch in April.

The baggage tracking feature is now accessible in the Air NZ app, available for download on both iOS and Android devices. For existing app users, the feature will be added through an automatic app update.

How the baggage tracking feature works:

  • At bag drop, your physical bag tag is scanned and a 'check status' button will appear on your flight details screen
  • As your bag is scanned throughout its journey, the check status feature will tell you where your bag is in the travel process
  • For example, when your bag has been loaded onto the aircraft, the feature will say "Your bag has been loaded on to flight NZ535 to Christchurch"
  • When your bag has arrived at your destination with you, the feature will display, "Your bag has arrived in Christchurch"
  • In the unlikely event that your bag hasn't joined you for the journey, you can select 'My baggage hasn't arrived' and follow the steps to report a delayed bag




Issued by Air New Zealand Communications.

Email: media@airnz.co.nz │Twitter: @AirNZMedia

About Air New Zealand

Air New Zealand's story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has 104 operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It's a modern fuel-efficient fleet with an average age of 7.3 years. Air New Zealand's global network of passenger and cargo services centres around New Zealand. Pre-Covid, the airline flew more than 17 million passengers every year, with 3,400 flights per week. Air New Zealand was recently named the World's Safest Airline by the Australian rating service AirlineRatings.com, highlighting the airline's laser-focus on safety. Last year, Air New Zealand won Best Corporate Reputation in New Zealand – 8th year in a row.

Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework  helps guide the airline's efforts in tackling some of New Zealand's and the world's most complex challenges. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience.


About Star Alliance

Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,321 airports in 193 countries.