Air New Zealand and One NZ team up to bring new Mobile service to customers at home and abroad
Air New Zealand Mobile will offer flexible eSIM travel plans for international visitors exploring New Zealand and Kiwi travelling overseas, as well as a monthly mobile plan for use here at home. Customers on any network can enjoy the eSIM travel plans.
Chief Customer and Digital Officer, Jeremy O'Brien, says the launch is an exciting opportunity for Air New Zealand to build on its relationship with customers while growing the business beyond flying.
"People might fly with us a few times a year, but staying connected is something they need every day. We're excited to offer customers something beyond their next flight, through a brand they already know and trust.
"We're always interested in ways we can offer more value to our customers. Air New Zealand Mobile is part of our focus on extending our tourism offer to inbound visitors. By bringing together our customer relationships with One NZ's connectivity expertise, we have created something genuinely useful while opening a new revenue opportunity for the airline."
Travel eSIM plans
Air New Zealand Mobile's travel eSIMs can be tailored to customers' chosen destinations and travel dates, including key transit locations. For example, someone travelling from Auckland to London via Singapore can arrange data to be available in both destinations before they leave, while international visitors can get connected before arriving in New Zealand."
Customers can access the data they need to navigate, explore, send messages and make voice or video calls through their favourite web or online apps, from over 140 destinations globally wherever their travels take them.
"Whether it's finding your way around New York, discovering hidden gems in New Zealand, booking your next adventure or keeping in touch with loved ones back home, staying connected makes travelling that much easier," says Jeremy O'Brien.
Monthly mobile plan
For customers here at home, Air New Zealand Mobile also offer the option to join with a pre-paid monthly plan, bringing calls, texts and data together in one simple package when in New Zealand.
Air New Zealand Chief Customer and Digital Officer Jeremy O'Brien says the new offering is another way the airline can make life easier for customers beyond their travels.
"We want to make staying connected simple, whether you're travelling overseas or going about your everyday life here in New Zealand. Our monthly mobile plan gives Kiwi another great-value option for staying in touch, and means we can be there for our customers long after they've landed."
One NZ Chief Product and Marketing Officer Joe Goddard says the partnership brings together two iconic New Zealand brands with a shared focus on keeping Kiwi connected.
"Air New Zealand and One New Zealand, two great NZ brands working together to help Kiwi take on the world. It doesn't get much better than that."
The new service comes as demand for eSIM-based roaming continues to grow, with an almost five-fold growth in global revenue from travel eSIM expected by 2030.
"One NZ has a rich history of providing great-value connectivity for Kiwi travelling abroad, keeping them connected as soon as they land. As more travellers embrace eSIM technology, we're working with Air New Zealand to make staying connected even easier, while giving customers more choice for their mobile needs at home" says Goddard.
Air New Zealand Mobile will be available from Thursday 12 November, with travel eSIM plans and details of the monthly New Zealand plan, including pricing, available at Air New Zealand Mobile
ENDS
Issued by Air New Zealand Communications
Email: media@airnz.co.nz │ Phone: +64 21 747 320
About Air New Zealand
Air New Zealand's story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It's a modern fuel-efficient fleet with an average age of 9.9 years. Air New Zealand's global network of passenger and cargo services centres around New Zealand. In 2024, the airline flew more than 16 million passengers. Air New Zealand was named 2025 World's Safest Airline by the Australian rating service AirlineRatings.com, highlighting the airline's laser-focus on safety.
Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, the Pacific Islands, Asia and North America, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework helps guide the airline's efforts in tackling some of New Zealand's and the world's most complex challenges. Airpoints, Air New Zealand's loyalty programme, is seen as the most valuable loyalty programme in New Zealand with more than 4 million members. It allows members to earn Airpoints Dollars™ and Status Points for VIP benefits in the air and on the ground. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience.
About Star Alliance
The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.
The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and United.
Overall, the Star Alliance network currently offers more than 16,000 daily flights to almost 1,200 airports in 186 countries. Further connecting flights are offered by Star Alliance Connecting Partners Juneyao Airlines and THAI Smile Airways.
For more information about Air New Zealand visit www.airnewzealand.com and for more information about Star Alliance visit www.staralliance.com