Air New Zealand's 2023 Wrapped: Cookies, Capybaras and Capsicums
With a full year of unrestricted travel* in 2023, Air New Zealand welcomed 15.9 million customers onboard and operated a remarkable 169,835 flights across its domestic and international networks. This compares with 12.3 million customers and 152,000 flights in 2022.
Air New Zealand Chief Customer and Sales Officer, Leanne Geraghty, says that Kiwis embraced their love of travel in 2023 and overseas visitors had New Zealand on their bucket list.
"We welcomed more than 10.6 million travellers onboard our domestic flights, a notable rise from 9.4 million customers in 2022. Our international routes also saw significant growth, with more than 5.3 million customers compared with 2.9 million in 2022."
At 35,000 feet, the Air New Zealand cabin crew delivered 6.7 million meals to customers, as well as 5.7 million cookies and 17 million of the airline's iconic lollies.
Air New Zealand customers also enjoyed a beverage or two while flying:
- 2.8 million glasses of soft drink
- 2.1 million glasses of juice
- 1.2 million glasses of white wine
- 1.1 million glasses of red wine
- 934,000 glasses of beer
- 42,000 glasses of whiskey
Air New Zealand Cargo operated around the clock, ferrying more than 30,000 tonnes of New Zealand exports to international markets. This included:
- 6,900 tonnes of seafood
- 5,500 tonnes of fresh produce including 1,900 tonnes of capsicums
- 2,400 tonnes of meat
- 100 tonnes of pharmaceuticals and emergency relief supplies
- 16 tonnes of valuable goods
Air New Zealand Cargo also transported more than 400,000 animals aboard its domestic and international services in 2023. The airline played host to a range of pets, and interesting and exotic animals, including:
- 324,507 Dogs
- 708 Kiwi
- 104 Guinea Pigs
- 61 Turtles
- 21 Tuataras
- 8 Capybaras
- 8 Geese
- 1 Scorpion
In an historic moment, Air New Zealand conducted its first-ever flight in te reo Māori in February. In collaboration with Te Matatini, charter flight NZ 1236 carried 171 passengers from Te Whanganui-a-Tara Wellington to Tāmaki Makaurau Auckland for Te Matatini Herenga Waka Herenga Tangata, known as the 'Haka Olympics'.
In February, the airline set up temporary flights between Gisborne and Hawke's Bay to support communities impacted by Cyclone Gabrielle. The temporary service ran between 26 February and 10 June, carrying more than 5,700 passengers including emergency workers and contractors.
March saw the reset of seasonal flights between Auckland and Bali, while in June the seasonal Auckland to Sunshine Coast route resumed.
In May, the airline welcomed back its final four Boeing 777-300 aircraft after 855 days in storage in Victorville's Mojave Desert since the onset of the pandemic in 2020.
Air New Zealand said the final haere rā to its vintage teal livery in August. The last Q300 aircraft donning the iconic teal livery flew its final route on 13 August from Wellington to Tauranga and has now been refurbished with the well-known black and white Air New Zealand livery.
In November, after an intensive designer selection process, Air New Zealand announced Kiwi fashion designer Emilia Wickstead as the partner selected to create the airline's new uniform. The airline and Emilia Wickstead will collaborate closely before the final designs are revealed in early 2025.
In another first for Air New Zealand, and to support a review of its onboard snack offering, the airline asked Kiwi snack providers to put forward their products, leading to an overwhelming response with 400 Kiwi businesses coming forward. In November, the airline announced the selection of 14 new suppliers to satisfy a variety of tastes.
Air New Zealand also progressed its sustainability efforts in 2023, including announcing in December the purchase of the ALIA, the airline's first next-generation aircraft. A small but incredibly important step on the airline's decarbonisation journey.
About Air New Zealand
Air New Zealand's story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has 104 operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It's a modern fuel-efficient fleet with an average age of 7.3 years. Air New Zealand's global network of passenger and cargo services centres around New Zealand. Pre-Covid, the airline flew more than 17 million passengers every year, with 3,400 flights per week. Air New Zealand was recently named the World's Safest Airline by the Australian rating service AirlineRatings.com, highlighting the airline's laser-focus on safety. Last year, Air New Zealand won Best Corporate Reputation in New Zealand – 8th year in a row.
Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework helps guide the airline's efforts in tackling some of New Zealand's and the world's most complex challenges. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience.
About Star Alliance
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,321 airports in 193 countries.